- Posted by Scarlett Hawkins
- On April 5, 2019
While working with iTunes on Windows, Mac or any other OS, it can stop working without any prior warning. One of the surest ways to tell that iTunes has stopped working is when it prevents the users to access their favorite media files. On some devices, it can also be the case that clicking on iTunes can freeze the entire screen. So, unless this issue is resolved, you can’t do anything using your iTunes account. Hence, if you want to fix this problem and want iTunes to work, keep reading this article. Here, you can get to learn a few common causes, which can make your iTunes stop. However, it will also provide some of the effective methods to troubleshoot iTunes error.
List of Symptoms Indicating iTunes has Stopped Working
Many Apple or iOS users fail to recognize the error when they see that their iTunes has stopped working on their devices. But, in order to troubleshoot this iTunes issue, it is recommended to have some knowledge regarding the underlying causes. Hence, you can go through the following symptoms to identify this error, as reported by iTunes users.
You won’t be able to play, download or share any music if iTunes is not working anymore. Neither the search nor the sync function will work on iTunes.
You can’t shuffle or repeat the songs in your playlist. Also, the radio stations will seem like not responding to the feature of tuning.
Users may receive error notification on ‘This media is not supported’. On some iTunes account, it may also generate ‘Unexpected error code 4010’ while accessing the app.
You will notice that signing into your iTunes account is quite difficult with the usual Apple ID and password. Also, it may block your profile from making any purchase on iTunes.
While playing the songs on Apple Music, this error may lead to skipping of random songs on iTunes.
According to some users, they found an empty Apple Music or iTunes library after updating their iOS version. This can also happen if your device is running an outdated iTunes installer or PC framework.
Top Reasons due to which you see iTunes Stopped Working on your Device
If you want to understand why iTunes stopped working all of a sudden, check out the following reasons commonly known to the users.
If there are any kind of application or system errors on your device, it can stop many Apple apps including iTunes.
In case the user account on your iOS or Apple is corrupted somehow, it can make iTunes unresponsive.
Due to any critical virus or malware infection on your system, it can disable or corrupt the iTunes software.
If you migrate from a different Windows version to 10, it can be the reason why iTunes has stopped working Windows 10 error occurs.
While installing iTunes on your device, if there were any missing files on license patch, it can also make it stop.
Try the Following Solutions to Make your iTunes Work Again
If iTunes has stopped working on your PC, laptop, tablet, smartphone or any other gadget, it can be resolved with technical hacks. Hence, if you are not a tech-savvy user, you can apply the following fixes to troubleshoot iTunes error. So, let’s discuss the solutions one by one:
Fix 1: Turn Off the Internet Connection on your Device
When you find that iTunes stopped working on your Windows, it can happen due to the problems of the OS. To fix this, you need to disconnect the wireless or Ethernet option and re-establish the connection. Hence, you will have to first exit the current iTunes window and disconnect the internet.
Also, reboot your Windows-based PC and wait for the Ethernet or WiFi network to show up. Then click on the icon of iTunes and check if its working or the app is still crashing on Windows.
Fix 2: Use Safe Mode to Start iTunes on Windows
According to iTunes expert, users can run iTunes app by double-clicking on the icon. However, there is an alternate way to startup iTunes by running it in Safe Mode.
So, to open iTunes in this mode, hold down both the Control and Shift keys and then double-click its icon. Then, it will show the window stating ‘iTunes is running in safe mode’. You will have to hit the ‘Continue’ button and allow iTunes to start in Safe Mode. If you still observe that iTunes stopped working, you can try the remaining fixes discussed in this article.
Fix 3: Delete Third-party Add-ons and Plugins
If you notice iTunes has stopped working on Windows 10, it can happen due to enabling third-party plugins. So, when your device is running non-Apple apps on your Windows, it can interfere with iTunes. In order to resolve this error, users can remove or uninstall such plugins and add-ons from Windows.
To apply this fix, you need to press both ‘Windows logo’ and ‘E’ button on your keyboard. Then, wait for the Windows Explorer to appear and locate ‘My Computer’ or ‘This PC’.
Next, find ‘Plug-ins’ by clicking on ‘Program Files and open the folder of iTunes. You should also check for additional plugins on Users account and other section on Windows. If you don’t want to remove these components permanently, you can move them to another location. Now, see if you can open your iTunes account and use its features on Windows.
Fix 4: Reinstall iTunes and Relevant Software Components
Another good method to fix the iTunes issue is by removing the problematic version on your device. Thereafter, you can install a new and updated iTunes app along with supporting software. So, if iTunes is not functioning properly on Windows 10, you can try this troubleshooting method.
First, open the Run dialog box by pressing both the Windows logo and ‘R’ button simultaneously. Then write ‘appwiz.cpl’ in the text field and click on the ‘OK’ button.
Select ‘Program and Features’ and then locate the program of ‘iTunes’ on your Windows 10. After this, right-click on the iTunes icon and choose the option of ‘Uninstall’.
Once, Windows remove iTunes successfully, make sure to uninstall or remove the connected programs with it. This includes Bonjour and components from Apple Software and Application Support. After removing all these files, restart your Windows.
Thereafter, open a stable web browser and download a recent version of iTunes by visiting the official Apple website. Try to launch iTunes and see if the updated program is working perfectly or still giving issues.
Fix 5: Go through the Windows Library Content
When you observe that iTunes is not responding or quits unexpectedly, there can be issues with the music content. This is why it is essential to check the content in Windows 10 library and resolve the problems.
So, try this solution, exit the active iTunes window and open ‘Users’ folder under C: drive on Windows. Then click on ‘Username’, go to the folder of ‘Music’ and select iTunes.
After this, locate the file of ‘iTunes Library.itl’ and copy it using the cursor. Then drag or move this library file on to your Windows Desktop. Now, if you check the content in the iTunes library, it will be shown as empty on your system.
So, you can access the iTunes menu bar by pressing both Ctrl and B keys. Thereafter, open the File menu and select ‘Add Folder to Library’.
Next, navigate to ‘C:\Users\Username\My Music\iTunes\iTunes Media’ and check the music files. You now have the privilege to select the song, album or artist in order to add it to the library.
Then, drag the entire list of library files into your iTunes window and wait for playback scan to finish scanning process. Once, the scan gets completed, you can add songs into the library without any iTunes error.
In this article, it covered some effective methods that users can apply after discovering that iTunes has stopped working. However, there are many advanced fixes to troubleshoot iTunes error for quick and better results. If you want to know more about this error or technical solutions from certified professionals, you can contact an iTunes expert. To provide some tips regarding the fixes to resolve iTunes problems, you can share your feedback in the comment section.